Privacy notice
This notice is available in English, German and Japanese. For privacy questions, email hello@yukiboru.com.
Who we are
YUKIBORU AI Support ("we", "us") builds AI customer-support assistants for businesses. We are based in Kuala Lumpur, Malaysia, and we are the controller responsible for the personal data described in this notice. You can contact us about privacy at hello@yukiboru.com.
What we collect
When you submit the proposal form, we collect:
- your name, email and website, and your company name if you add it
- your description of what you want your assistant to handle
- the language and address of the page you sent the form from
- a record of your consent, an enquiry reference and the time we received it
If you email us directly, we receive your email address and whatever you include in your message.
Preset questions in the demo chat are answered in your browser and are not sent to us. If you type a question to the live assistant, your message is sent to our AI assistant service, which generates a reply with an AI model, and the conversation is stored so we can review and improve answers. Before your first message, Cloudflare Turnstile checks that you are not a bot, and a one-hour session cookie is set. To keep the assistant available to everyone, we count each visitor's messages per day using a one-way code derived from the day and your IP address; your IP address itself is not stored, and these counters are deleted after two days. Please don't enter personal or sensitive information in the chat.
Why we use it, and our legal basis
- Replying to your enquiry and preparing a proposal: based on your consent, which the form records, and on taking steps at your request before entering into a contract.
- Delivering our service if you become a client: to perform our contract with you.
- Answering live-chat questions, improving answers and protecting the site from abuse: based on our legitimate interest in running a useful and secure website.
We do not sell your data, and we do not add you to a marketing list. You can withdraw your consent or your request at any time by emailing hello@yukiboru.com.
Who processes it for us
- Cloudflare, Inc. hosts the website, checks submissions with Turnstile and stores enquiries in a private database.
- LangGenius, Inc. (Dify) runs the live assistant and stores the chat conversations typed into it.
- Anthropic PBC provides the AI model that generates the live assistant's replies.
- Resend sends us an email notification of each enquiry, containing the details you submitted, so we can reply to you. No visitor IP, page URL query string or verification token is included in that notification, and open and click tracking are disabled.
- Apple iCloud Mail hosts our mailbox, hello@yukiboru.com.
We check whether enquiry notifications are switched on when this page loads.
Fonts are hosted on this website; your browser does not request them from Google.
International transfers
We are based in Malaysia, and the providers above may process data in the United States and other countries. Where data from the EU, UK or Japan is transferred, we rely on the safeguards these providers offer, such as the European Commission's Standard Contractual Clauses or the EU-U.S. Data Privacy Framework where applicable. You can ask us for more information at hello@yukiboru.com.
How long we keep it
- Enquiries that don't lead to a project are deleted within 24 months of your last contact with us.
- If you become a client, we keep project records for as long as our contract and legal record-keeping duties require.
- Live-chat conversations are deleted within 12 months.
- Per-visitor chat counters are deleted after two days.
You can ask us to delete your data sooner at any time.
Cookies
We don't use analytics or advertising cookies. If you choose a language with the language switcher, we store a small cookie (yk_lang) so the site remembers your choice. If you use the live assistant, a strictly necessary session cookie (ks_visitor, one hour) keeps your verified chat session. Our host may set strictly necessary security cookies.
Your rights
Depending on where you live, you can ask to access, correct, delete or export your data, object to or restrict how we use it, and withdraw your consent at any time. Email hello@yukiboru.com and we will respond within one month.
If you are in the EU or UK, you can also complain to your local data protection authority. If you are in Japan, you can contact the Personal Information Protection Commission.
Changes
We'll update this page if we change how we handle personal data, and change the date above.