Product information
“What material is this made from?” “Where is the size guide?” Use approved specifications, care instructions and product pages. Personal recommendations or unsupported compatibility claims stay outside the answer set.
For Shopify & ecommerce websites
Help shoppers find answers. Give your team the exceptions.
A done-for-you AI assistant for your store’s website, built around product information and policies you approve. Help visitors understand shipping, returns and product details before they contact your team.
A packaged website service. Setup, approved answers and a clear route to a person.
Shopper
Can I return a jacket if the size is wrong?
Website assistant
The store’s approved policy allows unused items to be returned within 30 days. See the returns page for conditions and the return request process.
Shopper
I wore it once. Can you make an exception?
Website assistant
I can explain the published policy, but an exception needs your support team’s review. Please use the store’s support contact. Do not share payment details here.
An example of the intended boundary, not a client result or a live connection to a store.
Start with repeat questions
Useful answers from the information you already maintain
For a Shopify storefront or another ecommerce website, the first scope is a website assistant with a reviewed knowledge base. We agree which questions it should answer and which ones must go to your support team.
Shipping policies
“Where do you ship?” “What are the published delivery estimates?” Explain reviewed regions, fees and dispatch policies. A policy answer does not confirm a particular parcel’s location or arrival date.
Returns & after-sales FAQs
“How do I request a return?” “What does the warranty cover?” Point shoppers to the approved process. Refund decisions, damaged items and policy exceptions need a person.
These questions are illustrative. Your own content and approvals determine the final answers.
Clear limits, agreed before launch
A helpful first answer. A person when it matters.
Approved content comes first
We structure the FAQs, product details and policy pages you supply. You review the content and sample answers before launch. Missing, conflicting or outdated information is a reason to ask your team, not invent a policy.
Replies can follow the language the shopper writes in. Review key questions in the languages you need; multilingual replies do not replace content approval.
A practical human fallback
Agree a support email address or contact page and what visitors should send there. Questions about an individual order, complaints, refund exceptions or uncertain answers go to that route.
This does not promise an immediate live agent. Your team sets its response hours and owns the follow-up.
What needs separate scope
The standard service is a website assistant, not a Shopify app. Shopify admin access, order lookup, live stock, checkout changes, refunds, booking, custom messaging channels and other integrations require separate scoping. Do not enter payment details. Payments and medical advice are outside scope.
From your policies to your website
What we need to prepare your assistant
- Share your starting material. Send your website, FAQs, product guidance and shipping/returns policies. Mark exceptions and anything that should never be answered automatically.
- Agree the answers and fallback. We organize the content, define the boundaries and test routine, ambiguous and unsupported questions together.
- Review the website setup. We prepare the assistant for your website and agree its placement, contact route and hosting option before launch.
- Keep policies current. Choose an owner for content changes. When your products or policies change, the approved knowledge needs to change too.
Live demo
Ask YUKIBORU about the service
This is the existing YUKIBORU service assistant. Ask about our process and website support service. It is not connected to a Shopify store and cannot look up orders. Preset questions are scripted examples; typed questions use the live assistant.
The live assistant replies in the language you write in. Preset questions are available in English, German and Japanese.
- Answers product, pricing and after-sales questions from your approved content
- Use the proposal form below to discuss your store with our team
- Hands complex or sensitive questions to a person instead of guessing
- Replies in the language your customer writes in
Request a proposal
Tell us about your customers
Share a few details and we'll send a written proposal with a fixed price, timeline and estimated running costs. No call needed to get started.
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What happens next
- 1A real reply within 1 business day
From a person, not an autoresponder, with a few short questions about your customers. - 2Your written proposal
Fixed setup price, timeline, your hosting option and an estimate of your AI costs. - 3You decide, no pressure
Review the scope and written terms before deciding. Your proposal confirms the schedule and payment terms.
Prefer email? hello@yukiboru.com